We are not required to provide a refund if you change your mind about the services you asked for.
We will however provide a refund if you cancel your service by notifying us at least 2 working days prior to your scheduled delivery date.
But you can choose to cancel your contract, and receive a refund for unconsumed services, if the service has a major problem. This is when the service:
- has a problem that would have stopped someone from purchasing the service if they had known about it;
- creates an unsafe situation;
- is significantly different from the sample or description;
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to continue with the contract and we will compensate you for any difference in value of the services we provided and what you paid.
If the problem is not major, we will fix it within a reasonable time. If it is not fixed within this time you can choose a refund or replacement.
Please keep your proof of purchase – e.g. your receipt or invoice.